Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
HELP DESK TECHNICIAN V
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician V and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACTAs a Help Desk Technician V , you will provide mission-critical support to the GDIT"s Government Client, leading and managing a team that supports the department’s Senior Executives. In this role, you will ensure high-quality technical support, foster collaboration, and drive innovation across the environment.
In this role, you will:
Lead, manage, and mentor a 4–6-person Executive Support Team
Provide white-glove technical support to senior executives and VIP stakeholders
Collaborate closely with GDIT's client/partners, GDIT's team members, and federal staff
Identify opportunities to improve support workflows, implement efficiencies, and resolve complex technical challenges
Ensure adherence to ITSM best practices and organizational standards.
US Citizenship Required On Site
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician V role requires:
EducationAssociate of Arts (AA) or Associate of Science (AS) degree
8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar)
Expertise in Windows 10/11, MS Office 365, Teams, and Outlook
Strong understanding of Active Directory, group policies, and user account management
Experience with mobile device management (iOS/Android), VPN, and remote access technologies
Knowledge of ITSM platforms such as ServiceNow
Ability to troubleshoot hardware/software, network connectivity, and peripheral issues
Administration and troubleshooting of Microsoft Teams , Zoom , Webex , and VTC systems
Knowledge of Teams Rooms and conference room A/V hardware setup, configuration, and optimization
Experience with VoIP systems (Microsoft Teams Phone)
Strong understanding of Active Directory (user provisioning, permissions, group policy)
Familiarity with Azure AD and hybrid identity environments
Experience with VPN , remote access technologies, and multifactor authentication solutions
Basic networking troubleshooting (DNS, DHCP, routing, wireless)
Proficiency in ServiceNow , Remedy , or similar ITSM platforms
Experience with ITIL practices (Incident, Problem, Change)
Ability to generate reports, analyze ticket trends, and recommend improvements
Familiarity with enterprise monitoring tools (e.g., SCCM/MECM, JAMF, Splunk)
Understanding of federal cybersecurity requirements , data protection, and access control
Knowledge of endpoint security tools (CrowdStrike, Defender ATP, Tanium, etc.)
Ability to lead a 4–6-person technical support team , prioritizing and coordinating workloads
Experience developing and enforcing standard operating procedures (SOPs) for executive support
Skill in performing root cause analysis and implementing long-term solutions
Ability to communicate complex technical information in clear, executive-friendly language
Familiarity with project management tools and techniques (Agile, Scrum, or Kanban principles)
Public Trust or the ability to obtain one
Must be a U.S. citizen
Ability to work onsite in a federal environment
Strong communication, leadership, and customer service skills
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tools identifying learning and advancement paths
Support: Dedicated internal mobility team to help you achieve your goals
Rewards: Comprehensive benefits, wellness programs, 401(k) with company match, competitive pay, and paid time off
Community: Award-winning, innovative culture and a military-friendly workplace
Explore an enterprise IT career at GDIT and find endless opportunities to grow alongside colleagues who share your drive to move operations forward.
Years of Experience
8 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
ITIL 4 Foundation | PeopleCert - PeopleCert
Travel Required
Less than 10%
Citizenship
U.S. Citizenship Required
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