Job Description

WE OFFER GREAT BENEFITS:

• Generous SPIFF Plans

• Generous employee discount programs

• Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees

• 401(k) Plan

• Company Contribution to Retirement Savings Plan

• Paid Training

• Flexible Work Schedule

• Direct Deposit—paid weekly for hourly positions

• Supplemental Insurance Policies: Disability, Life Insurance, Accident

• Company Paid Life Insurance for Eligible Employees

• Flexible Spending Account “FSA” for Eligible Employees

• Dependent Care FSA for Eligible Employees

• Generous Vacation Time for Eligible Employees

• Personal Time for Eligible Employees

• 6 Paid Holidays for Eligible Employees

We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary:

The Key Holder is responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.

Job Functions

• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

• Partnering with store management, coach all store staff on inventory management best practices as they apply to each person’s job duties

• Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store

• Execute the daily operational, day-to-day goals and priorities assigned by store management

• Assist in the training and development of peers

• Open and close registers

• Responsible for counting money and making bank deposits while manager on duty

• Protect company assets by following all loss prevention procedures; train staff on same

• Maintain an open and positive relationship with store management team

• Address all safety concerns immediately

• Report all incidents and accidents immediately and complete online report form

• Update store management team about the progress of the store and staff on a regular basis

• Actively participate in daily huddle meetings

• Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory

• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation

• Monitor all store transfers and expedite all outstanding transfers

• Responsible for opening and closing the store and securing all store assets

• Process damaged and defective goods in a timely and accurate manner

• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

• Be “customer ready” whenever you are on the stage/sales floor

• Recommend related items when appropriate and executes S.A.L.E.S. process

• Maintain awareness of all promotions and advertisements

• Uphold merchandising and store cleanliness standards

• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

• Know the proper way to answer the telephone

• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor

• Advise store management of any pricing errors

• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys

• Ensure all shipments are packed out in its proper home and all overstock is away

• Follow and enforce all policies in the company handbook

• Complete other duties as assigned

Qualifications

• Retail Sales experience 1 year (Preferred)
• Retail Math experience 1 year (Preferred)
• Leadership experience 1 year (Preferred)
• Bi-lingual (Preferred)

Physical Requirements

• Essential Physical Ability: Frequency - Requirement

• Walking: Frequent - Flat surfaces from point to point

• Standing: Constant - All work performed on feet

• Sitting: None

• Stooping: Frequent - To pick up cartons at floor level

• Reaching: Frequent - To a height of 6 feet

• Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

• Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.

• Pushing/Pulling: Frequent - Move hand jacks from place to place

• Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more

• Climbing: In-frequent - Stairs in storage rooms. ladders

• Vision: Constant - Read labels, recognize boxes, safety in working

• Hearing: Constant - Safety signals

Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello’s is one of the largest family-owned hardware store chains in the United States. Six of Vinnie’s ten children are now caretakers of the brand he worked so hard to build. Costello’s operates 57 stores in 5 states comprised of 47 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, “East Islip Paint” in NY, “Suburban Paint & Commercial Supply” in Maryland, “Tri County Hearth & Patio” in Maryland, “Courtland Fireside Hearth & Spa” in Maryland, “Costello’s Hearth & Spa” in NY, as well as nine hearth/spa showrooms in select hardware stores. The company’s mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello’s, visit

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