Summary:
Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards.
Key Responsibilities:
· Supervise and support a team of Triage Specialists
· Monitor call volumes, appointment activity, and triage quality
· Track KPIs such as average handle time, customer satisfaction, and WAVE accuracy
· Coordinate with the specialized units for issue escalation and staff updates
· Facilitate training, coaching, and quality assurance
· Serve as the point of contact for regional leadership and career office coordination
...employment or provision of services, programs, or activities. *This is a repost to "TWDB - 26-17 - Flood Protection Planning Grant Manager (Manager V)". Applicants who applied to 26-17 will be considered and do not need to reapply***Licensed Engineering...
...Stability Healthcare is seeking a local contract nurse RN Electrophysiology Lab for a local contract nursing job in Seattle, Washington... ...Local Contract Stability Healthcare is looking for a Outpatient Clinic - RN RN contract position in Seattle, WA. These nurses work...
...Dairy Goat Farm Hand (6565) Location: Dover Foxcroft, Virginia JobNumber: 6565 We need help on our goat dairy farm. Basic responsibilities... ...milking. Room and board is an option. Qualifications: No experience necessary but a willingness to learn and demonstrate skills...
Northstrat is looking the ideal candidate will perform system testing, author test plans, support test automation activities, and participate in external systems' testing activities that involve Strata products. The candidate will be expected to test multiple products...
Department: Assembly, Integration & Test Location: Redondo Beach Compensation: $32.00 / hour Description As an Avionics Engineering Intern your core responsibility will be to design, manufacture, and test custom circuit boards and other end devices. You will...