Client Success & Operations Manager Job at Tharp Ventures, Remote

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  • Tharp Ventures
  • Remote

Job Description

About Tharp Ventures

Tharp Ventures is a marketing operating partner for category-defining wellness and DTC brands — companies like Ra Optics, Ways2Well, and Daylight Computer. We help founders scale with clarity by balancing the art of brand with the science of performance: paid media, creative, email, and CRO — all under one cohesive system.

We’re not a traditional agency. We act as the internal marketing arm for our clients, building deep partnerships that drive long-term growth.

The Mission

We’re looking for a Client Success & Operations Manager to bring calm, order, and excellence to our fulfillment flow.

Your role: ensure that every deliverable across media, creative, and email goes out on time, on brand, and without chaos.

You’ll connect strategy → creative → media → reporting, ensuring both the team and clients feel guided, informed, and confident.

What You’ll Own

Client Success

  • Serve as the main point of contact for our portfolio of clients.
  • Be able to run client calls, recap next steps, and ensure deliverables are clear.
  • Anticipate client needs and communicate proactively.

Operations & Fulfillment

  • Oversee ClickUp boards, task timelines, and dependencies.
  • Run internal ops syncs with the creative, email, and media teams.
  • Manage workflow handoffs between departments — nothing slips through the cracks.
  • QA deliverables before they reach the client.

Systems & Optimization

  • Audit existing workflows and build SOPs for recurring tasks.
  • Identify inefficiencies and create automations (Slack alerts, ClickUp templates, etc.).
  • Contribute to building Tharp Ventures’ “Marketing Operating System.”

Requirements

You’re Right for This Role If…

  • You’ve worked at a digital marketing agency before (2–5 years minimum)
  • Ideally, you enjoy agency life but are seeking higher-tier accounts to work on
  • You’re fluent in performance marketing language (CTR, CPA, ROAS, CAC, MER, etc.).
  • You’re obsessively organized — the type who color-codes ClickUp views for fun.
  • You're ahead of the curve on AI-system build out (think N8N -> Airtable)
  • You’re calm under pressure, diplomatic with clients, and love bringing clarity.
  • You get dopamine from follow-through — closing loops is your superpower.
  • You can think 3 steps ahead and prevent fires before they start.

Tools You’ll Live In

  • ClickUp
  • Slack
  • Google Workspace
  • Figma (light use for reviewing creative)
  • Notion
  • Loom
  • And then help us build our new Airtable database for creative 🥲

Ultimately: if you love building systems that make creative teams shine, and you’re excited to be part of a fast-scaling agency at the intersection of wellness and performance, we want to meet you.

Benefits

Compensation & Benefits

  • $4,500–$5,500/month USD (depending on experience)
  • Fully remote (EST/CST time zone preferred)
  • Performance-based growth potential
  • Opportunity to grow into Head of Operations as we scale
  • Recurring revenue share if you choose to refer any clients into our collective ecosystem

Job Tags

Remote job, Full time, Live in,

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