Key Responsibilities Leadership & Staff Management Train, coach, and mentor dispensary staff on SOPs, compliance, and product knowledge. Manage scheduling, shift coverage, and staffing to meet operational needs. Address and resolve staff conflicts professionally, fostering a positive team environment. Support performance management and operational oversight under guidance of ownership. Retail Operations Supervise daily sales floor activities, ensuring compliance with state regulations and internal SOPs. Assist with cash handling, register operations, and vault security procedures. Support customer service initiatives to ensure an organized, efficient, and welcoming experience. Monitor sales performance and support strategies to improve customer engagement and revenue. Inventory & Compliance Oversee inventory receiving, stocking, tagging, and tracking in POS and METRC. Conduct regular cycle counts and audits to maintain accuracy and compliance. Ensure dispensary operations adhere to NJCRC regulations and internal SOPs. Assist in preparing documentation for regulatory inspections and audits. Financial & Reporting Support Assist in cash reconciliation, invoice processing, and payroll tracking. Maintain accurate daily reports on sales, inventory, and operational performance. Support financial oversight and reporting processes, preparing for potential future management responsibilities. Facility & Security Maintain a clean, organized, and safe dispensary environment. Support facility maintenance, equipment functionality, and safety protocols. Enforce security measures, including customer access control and staff safety procedures. Customer Experience Provide knowledgeable guidance on products and promotions. Address customer inquiries and resolve issues professionally. Support initiatives to enhance customer satisfaction and retention.
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